FAQ
THESE ARE A FEW OF THE MOST COMMON QUESTIONS WE GET ASKED.
If you have additional questions feel free to email us! info@crabbycreatures.com
1. PRINT QUALITY & DETAILS:
All Crabby Creature Giclee prints are currently done in house at the Crabby HQ. Using only the highest quality genuine inks on our Canon Pro 300 printer, and the finest museum archival quality paper. This ensures prints will last at least 85 years.
Each print is individually checked and proofed, before it is embossed, hand numbered and signed by Marty. All prints are sold unframed and shipped in their mounts, cello bags and then in sturdy reinforced envelops (Or boxes for larger orders). Every limited edition print comes with a certificate of authenticity which is also embossed, hand number & signed by Marty. Prints are currently limited to 25 or less and usually A4 or A5 in size. However, It depends on the original painting and the artists preference. If you require something different, let us know and we are happy to consider it.
Framing is available, please email for options or pop into Gallery Thirteen Haslemere.
2. Originals:
All Crabby Creature originals are painted with the finest quality products. My ink paintings are with various drawing inks (usually Winsor & Newton) on thick acid free water colour paper FSC Certified. They are then varnished with Monatna Spray varnish, which is acid free, with UV-protection and protects against oxidisation.
The spray paint artworks use high quality acrylic based spray paint and then varnished with Montana Spray varnish, which is acid free, with UV-protection and protects against oxidisation.
Paintings can be supplied framed or unframed, please refer to the original listing and if you require something different please get in touch. It is recommended for international sales the artworks are shipped unframed.
3. YOU WOULD LIKE A LARGER OR SMALLER PRINT? All prints are limited in number and size. If you require filling a larger space we recommend putting together a collection of 3-4 pieces. For this we offer collector discounts on multiple prints. email info@crabbycreatures.com to discuss that!
4. HOW IS MY ARTWORK GOING TO BE SHIPPED?
The artwork will either be carefully rolled in a tube with many layers for protection for safe international shipping. Or in reinforced envelopes/ boxes for prints in mounts.
International Shipments
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Shipping costs are calculated at checkout based on package weight and distance. If there is any discrepancy -/+ we will let you know via email.
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International packages are a bit outside of our control. Boarder fees, duties, and handling fees may be charged by other countries. Tracking is also quite unreliable with international shipments.
5. RETURNS: Every order, commission, and sale is handled with care and as much clarity and transparency as possible. Our goal is for you to be completely happy with your purchase! Because of this, all sales are final except in certain situations. Please email: info@crabbycreatures.com
6. STOCKISTS & GALLERIES:
If you are an art curator, art fair or a gallery and interested in representing the Crabby Creatures by Marty Farrer-Williams please contact us to discuss further details at info@crabbycreatures.com
7. INTERIOR DESIGNERS: We would love to work with you and offer designers a discount on Giclee prints. Please email: info@crabbycreatures.com for more information.
8. Haslemere Studio Visit
Art collectors and lovers are more than welcome to visit the studio. It is based behind Gallery Thirteen in Haslemere. We are happy to give you a tour and you'll often see the latest paintings and products Marty is working on. If you are travelling to get here, please get in touch before hand so we can make sure the studio is open and either Marty or a colleague is here to show you around. We might even pop the kettle on!
9. Gallery Thirteen
Gallery Thirteen is owned and run by Marty and showcase's local and emerging artists in a revolving exhibition. That includes the occasional Crabby Creature pop up! You can visit the gallery Tues - Sat 10am - 5pm where you will find contemporary art exhibitions chosen and curated by Marty and the team.
10. ART LICENSING OPPORTUNITIES
Artwork of the Crabby Creatures by Marty Farrer-Williams is also available for licensing agreements. We are happy to discuss opportunities with art print publishers, art wholesale buyers. print retailers, interior designers, home décor designers.
11. PRESS:
We enjoy working with bloggers, editors, and writers! There are many images on the site that you are free to use for your article. Please make sure the artwork is credited. If you have any questions, please email us at info@crabbycreatures.com We are happy to arrange interviews and like to share the story, ideas and visions behind the artworks.
WHO ACTUALLY OWNS THE Artwork?
Marty Farrer-Williams retains all rights to all artwork created. This includes the rights to the image of sold & commissioned work. We retain the right to make REPRODUCTIONS OF ANY AND ALL ARTWORK I CREATE UNLESS THE COLLECTOR HAS PURCHASED THE FULL OR PARTIAL RIGHTS TO THE ARTWORK
The Collector or buyer may not reproduce the artwork in any way without written permission.
If the artwork ends up being reproduced in a magazine or other media we only ask for credit.